On the Comprehensibility of contracts … smart or otherwise

In modern digital life, unilateral contracts (e.g. terms of service) play a substantial role. Few users, however, read these documents before accepting the terms within. Even “sophisticated” consumers that might be held to higher legal standards—including prominent law professors, consumer law academics, and the Chief Justice of the United States Supreme Court do not read such contracts (Benoliel & Becker 2019). The generally accepted reason for this behavior is that many legal documents (not just these unilateral contracts) are too long and the language too complicated (see e.g., (Williams 2011)). Several empirical studies also confirm that these click through unilateral contracts are generally unreadable with an average reading level corresponding to the usual score of academic articles rather than material targeted at the general public (Benoliel & Becker 2019). The duty to read doctrine of US contract law holds contracting parties responsible for the written terms of their contracts, whether or not they actually read them. The challenge here lies in how to increase meaningful consumer engagement with these terms of service.

Shriver reviewed the literature of the movement towards plain language in US business and government between 1940 and 2015, identifying a corpus or more than 100 documents (Shriver 2017). This review indicated that the plain language movement evolved over this 75year period from a narrow, sentence-based, focus on readability to a broader whole-text approach focused on usability and accessibility of the whole text (whether in paper or electronic form), and whether people trusted the content. Comprehensibility has more aspects than linguistic or stylistic (Zodi 2019). In this context, usability often refers to whether the reader is able to extract and use information from the legal document in some other context, but certainly should include the notion of using that information to make an informed decision to accept or reject a contract. Plain language is not a substitute for consumer engagement, but it may be a prerequisite.  

Unilateral contracts exist where one party has significantly more market power than the other such that no contract negotiation takes place. Advocates of unilateral contracts may argue that contract negotiation is point of economic friction that slows economic activity; and should be eliminated. Absent direct competition, counter-party market forces alone seem insufficient to discipline the drafters of these contracts.  Some states have enacted plain language statutes, but these are generally of limited scope and lack objective criteria for readability. Consumer contracts and consumer notices are required to be expressed in plain and intelligible language under the Consumer Rights Act of 2015. Determining whether a contract is expressed in plain and intelligible language involves resource intensive work by regulators and difficult adjudications by courts. The technology of natural language processing and text analysis have improved markedly in recent years. A variety of reading scores derived through such analyses are now readily achievable through computerized analysis of these texts. Identification and selection of specific metrics, and standardization of acceptable performance benchmarks remain undone. While reading scores may play a role, further work is needed to reduce these to tools of everyday practice (Conklin et. al. 2019).  Automated summarization of legal texts (as opposed to re-writing) has also been proposed to aid comprehensibility, but the current state of this technology does not appear adequate (Manor & Li 2019). Increased consumer engagement with the terms of service may increase the economic friction of the transaction, but from a public policy perspective, this should be balanced with the public good of improved consumer awareness of the contracts they are engaging in.

As Zodi notes, the readability and grammar are insufficient to explain the incomprehensibility of legal texts (Zodi 2019). Improving the plain language of the texts may have some benefits from reducing skipped sections, repeated readings or reading abandonment compared to unimproved legal texts. It does not, however, seem to resolve the general tendency to skim through or read only parts of terms and conditions (Rosetti et.al. 2020). The length of terms and conditions may have some impact on readability scores and the motivation of users to avoid reading them. One approach to increase user engagement with the terms and conditions would be to increase the number of clicks required in proportion to the length of the terms and conditions. The intuition here being that longer documents may be more likely to have significant clauses worthy of consumer attention and consideration. Such an approach also creates some incentives for the developers of these unilateral contracts to reduce their length in order to reduce the economic friction from some number of clicks. Contract length is, of course, a crude metric; but this simplicity enables easier mechanical reduction to practice. More sophisticated approaches are certainly possible based on the semantics of the terms of the service contract. For example, the terms of service could be segregated into some chunks that are more meaningful or impactful to the consumer e.g. those terms that impact or constrain the options available to the consumer vs the service provider. Such approaches are currently less tractable for automated chunking of the contract text, but that may change with improvements in technologies like natural language processing and text analytics.   

References

Benoliel, U., & Becher, S. I. (2019). The duty to read the unreadable. BCL Rev.60, 2255.

Williams, C. (2011). Legal English and Plain language: an update. ESP Across Cultures8, 139-151.

Schriver, K. A. (2017). Plain language in the US gains momentum: 1940–2015. Ieee transactions on professional communication60(4), 343-383.

Ződi, Z. (2019). The limits of plain legal language: understanding the comprehensible style in law. International Journal of Law in Context15(3), 246-262.

Conklin, K., Hyde, R., & Parente, F. (2019). Assessing plain and intelligible language in the Consumer Rights Act: a role for reading scores?. Legal Studies.

Manor, L., & Li, J. J. (2019). Plain english summarization of contracts. arXiv preprint arXiv:1906.00424.

Rossetti, A., Cadwell, P., & O’Brien, S. (2020). ” The terms and conditions came back to bite”: plain language and online financial content for older adults. Available online at: http://doras.dcu.ie/24532/

On the Pervasiveness of AI in the Law

There are a few examples where Artificial Intelligence (AI) is the subject of legal pronouncements of various types. A significant legal distinction exists between treating AI software as a “thing” (e.g., as property) and treating AI software as a legal entity.  Science fiction, and some product marketing literature, provides a vision of AI as an intelligent decision-making software entity. The reality is that today’s AI systems are decidedly not intelligent thinking machines in any meaningful sense. These AI systems operate largely through heuristics—by detecting patterns in data and using knowledge, rules, and information that have been specifically encoded by people. It is important, however, to emphasize how dependent such machine learning is upon the availability and integrity of data. Humans have developed philosophies for ethical human interactions over thousands of years of recorded history. Formulation of the appropriate ethical considerations for use with, of, and by AI entities is a much more recent development. This motivates the need for assessment of the scope of AI entity recognition in the legal field, and the assessment of the ethical risks this may pose.

In a more widespread category of applications, AI is being used in the implementation processes of the law. The rule of law provides an unstated context for day-to-day activities of ordinary citizens.  Laws remain applicable, even when not at the forefront of citizens attention. In modern society, everyone is governed by the law, and uses the tools of the law (e.g., contracts) to conduct their personal and business activities.  The law is an accretion of hundreds of years human experience distilled through formalized mechanisms for the adoption or adaption of laws subject to human supervision, explanation, and influence. Whether in public law (e.g., criminal law) or private law (e.g., contracts), the legal system operates through human agents. For a variety of reasons, the human agents of the legal system are increasingly adopting AI technologies. Beyond the extremes of speculative science fiction, information about the scope of adoption of AI technologies in the law rarely reaches mainstream audiences. Adoption of AI within the various roles and processes of the legal system proceeds on an incremental basis.  Ordinary citizens are not typically engaged in such decisions; nor notified of the adoption or use of AI systems.

The rise of the Machine Learning (ML) flavor of AI has been fueled by a massive increase in the creation and availability of data on the Internet. Institutions, organizations and societal processes increasingly operate using computers with stored, networked data related in some way to ordinary citizens. The law is one of those domains where, except in particular niches, high-quality, machine-processable data is currently comparatively scarce- with most legal records being unstructured natural language text. The data about ordinary citizens is increasingly being captured, stored and analyzed as big data. This analysis is often performed by ML systems detecting patterns in the data and applying those detection decisions various ways. Data about ordinary citizens is often acquired for one purpose, perhaps even with the user’s consent, or under color of law; but once captured may be subject to other secondary uses and analyses. Ordinary citizens have limited, or no, control over the ways in which they are represented in such data. While the general public may not have much awareness of AI software capabilities, there is evidence of increasing public awareness and concern regarding the large-scale data collection practices which enable AI software [1].

Consider the private applications of AI in law. For more than 20 years, companies have been able to use rules-based AI capturing legal constraints and business policies to help them comply with the law, while meeting their business objectives. More recently, computable contracts (also known as smart contracts) have been developed, particularly in the context of blockchain technologies. These enable automation of legally binding operations through software. These “smart contracts” do not require traditional ML or rules-based, expert system AI functions, but do provide for autonomous execution of legally binding actions. Consumer use of AI systems for legal purposes is also increasing. Most taxpayers would be familiar with rules-based software for tax return preparation and these could be classified as expert systems. There are also simple expert systems—often in the form of chatbots—that provide ordinary citizens with answers to basic legal questions [2]. AI implementations as the tools of private law in everyday use (e.g. contract automation) are becoming more widespread.

Governmental officials of various kinds are increasingly using AI systems to make substantive legal or policy decisions. Often, government agencies have programmed systems that contain a series of rules about when applicants for benefits should be approved and when they should not. These systems often contain automated computer assessments that either entirely prescribe the outcome of the decision, or, at the very least, influence it. Judges are increasingly using software systems that employ AI to provide a score that attempts to quantify a defendant’s risk of reoffending. Although the judge is not bound by these automated risk assessment scores, they are often influential in the judge’s decisions. The census, tax records and a host of other reporting obligations create a flood of citizen created data towards various governmental agencies. Machine generated and collected data concerning citizens (and the national environment), is also routinely being collected and processed by governmental entities. ML technology is used in predictive policing to detect patterns from past crime data in an attempt to predict the location and time of future crime attempts. Governmental databases that contain photos of those who have previously come into contact with the government or law enforcement, provide a data source for facial recognition software.

The vision of AI software as an entity raises the question of whether the law should recognize such an entity as a legal person. While this is a subject of discussion in many countries, individual examples of AI systems have gained some form of legal recognition. As examples: in 2014, Vital, a robot developed by Aging Analytics UK was appointed as a board member of the Hong Kong venture capital firm Deep Knowledge; In 2016, a Finnish company (Tieto) appointed Alicia T, an expert system, as a member of the management team with the capacity to vote; and, in 2017, “Sophia” (a social humanoid robot developed by Hong Kong-based company Hanson Robotics, in collaboration with Google’s parent company Alphabet and SingularityNET) has reportedly received citizenship in Saudi Arabia, and was named the first Innovation Champion of the United Nations Development Program [3]. Non-human legal entities (e.g., corporations) have been previously recognized by the law in most jurisdictions, but these are typically governed by human boards of directors. While humans have had experience with corporations for over a hundred years, legally recognizable AI entities are a rather newer concept, and the norms of ethical behavior for interaction with such entities have yet to be established.

The exponential growth in data over the past decade has impacted the legal industry; both requiring automated solutions for the cost effective and efficient management of the volume and variety of big (legal) data; and, enabling AI techniques based on machine learning for the analysis of that data. Legal innovations enabling the recognition of software as legal entities (e.g., BBLLCs, DAOs) are starting to emerge. The author William Gibson [4], noted that the future is already here, but it’s just not widely distributed. Deployments of AI systems in both public and private law applications are proceeding, niche by niche, as the economics warrant and the effectiveness is demonstrated. Intelligent, or otherwise, robo-advisors, and software entities as counterparties, have already emerged in financial applications. Scaling such AI systems from isolated niches to integrated solutions may be an entrepreneurially attractive value proposition. Typical diffusion curves for technology initially scale rapidly and then slow down. Because the legal system affects everyone, rapidly scaling the pervasiveness of AI in the law, seems a disquieting prospect. AI systems seem to thrive on data about us humans. How much data / visibility do citizens have into the pervasiveness of AI systems deployments?

An extended treatment of this topic is available in a paper presented at the IEEE 4th International Workshop on Applications of Artificial Intelligence in the legal Industry (part of the IEEE Big Data Conference 2020).

Reference

[1] Wright, S. A. (2019, December). Privacy in iot blockchains: with big data comes big responsibility. In 2019 IEEE International Conference on Big Data (Big Data) (pp. 5282-5291). IEEE.


[2] Morgan, J., Paiement, A., Seisenberger, M., Williams, J., & Wyner, A. (2018, December). A Chatbot Framework for the Children’s Legal Centre. In The 31st international conference on Legal Knowledge and Information Systems (JURIX).


[3] Pagallo, U. (2018). Vital, Sophia, and Co.—The quest for the legal personhood of robots. Information, 9(9), 230.

[4]Gibson, W, (1993) https://en.wikiquote.org/wiki/William_Gibson

Presenting my paper on:  “ClickThru Terms of Service: Blockchain smart contracts to improve consumer engagement?”

Date: November 12, 2020
Time: 11:30PM EST
Appearance: International Symposium on Technology and Society
Outlet: IEEE Conference
Location: Phoenix (virtual)
Format: Other

Blockchain smart contracts to improve consumer engagement?

Technology entrepreneurship has enabled the widespread commercial adoption of internet technologies. These internet technologies have reformed consumer commercial experiences towards an online environment. As the online consumer experience becomes more predominant, various actors have recognized the significance of developing appropriate regulations for online consumer experiences to reflect various policy objectives including consumer protection. Network efficiencies and large-scale infrastructures enable a single provider to deliver services to mass market consumers. Contract negotiation at such scale is typically not the “meeting of the minds” envisaged by contract law as crafting terms carefully considered by knowledgeable parties. Such services are typically delivered under terms of service developed by the service provider alone; and accepted by the consumer with a single click and little if any consideration.

Consumers typically ignore these terms of service in reliance on consumer protection laws or the courts to ensure fair treatment. Consumer protection laws have focused primarily on requirements directed at the service provider. Common law courts have contract defenses against unconscionable terms, but these rely on community standards of reasonable behavior which may be difficult to ascertain when the adoption of new technologies and practices is not uniform. The successful adoption of new internet-based technologies and commercial practices has encouraged more technology entrepreneurship in a positive feedback cycle.

Electronic signatures have become the norm as transactions increasingly move online, unfortunately with little thought or evaluation by consumers. A swath of new internet-based technologies and commercial practices enabled by blockchains are expected to become mainstream within the near future. Regulatory and Policy decision makers are considering necessary regulatory changes as these technologies evolve to support a greater range of more complex transactions affecting not just financial assets, but also cyber physical infrastructure.

To avoid the problems created by oblivious signatures, some efforts at increasing consumer engagement with the terms of service may be a useful and tractable step towards improved consumer experiences. In comparison, previous efforts focused on the plain language movement may have increased comprehensibility ultimately failed to achieve the necessary consumer attention for a true “meeting of the minds”. Blockchain smart contracts appear to provide promising capabilities to enable greater consumer engagement with the terms and conditions of the online services by enabling e.g. multiple signatures per transaction, and more sophisticated transaction logic to verify engagement. If service providers and regulators will also engage, by considering such click through licensing processes through the lens of consumer engagement, consumer orient blockchain smart contracts could become more widespread.

I’ll be presenting a technical paper on this approach at the International Symposium on Technology and Society 2020. If you’d be interested to discuss this topic further please contact me Dr Steven A Wright.